{"id":1477,"date":"2014-04-28T09:57:17","date_gmt":"2014-04-28T09:57:17","guid":{"rendered":"http:\/\/www.uwb.edu\/?p=1477"},"modified":"2026-03-23T10:27:12","modified_gmt":"2026-03-23T17:27:12","slug":"get-help","status":"publish","type":"page","link":"https:\/\/www.uwb.edu\/it\/get-help","title":{"rendered":"Getting help from UW Bothell IT"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">How to contact UWB-IT<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>IT Helpdesk technology support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Email: <a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a><\/li>\n\n\n\n<li>Phone: 425.352.3456 or 2.3456 from any on-campus phone<\/li>\n\n\n\n<li>Helpdesk walk-up: LB2-218\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.uwb.edu\/about\/visitors\">Driving directions, campus map and parking information<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left is-style-highlight-paragraph-grey-background\">To best serve the campus community, UW Bothell IT helpdesk offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UW Bothell IT helpdesk will maintain the <a href=\"#quarter\">standard hours listed on this page<\/a>.<\/p>\n\n\n\n<p class=\"has-text-align-center is-style-highlight-paragraph-large\">UW Bothell IT is closed during University-observed holidays<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interim break helpdesk service hours<\/h2>\n\n\n\n<p>If you need to return equipment or request an in-person appointment during the interim break, <strong>please call (425) 352-3456 or email <a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a> <\/strong>to schedule an appointment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Friday, 8:00 AM \u2013 5:00 PM<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Friday 10:00 AM \u2013 4:00 PM<\/li>\n\n\n\n<li>For equipment returns or in-person appointments during the interim break, please call (425) 352-3456 or email <strong><a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a><\/strong> to schedule an appointment.<\/li>\n\n\n\n<li>Equipment check-out is suspended during the interim break.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"quarter\">Academic quarter Helpdesk support hours<\/h2>\n\n\n\n<p>This schedule applies to <strong>autumn<\/strong>, <strong>winter<\/strong> and <strong>spring<\/strong> quarters.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Special extended support hours<\/strong> for the first two weeks of each academic quarter:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 AM \u2013 8:00 PM<\/li>\n\n\n\n<li>Friday, 8:00 AM \u2013 5:00 PM<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Standard academic quarter<\/strong> support hours:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 AM \u2013 6:00 PM<\/li>\n\n\n\n<li>Friday, 8:00 AM \u2013 5:00 PM<\/li>\n\n\n\n<li>Saturday*, 8:30 AM \u2013 5:00 PM, <strong>starting January 24, 2026<\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard academic quarter<\/strong> support hours:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Saturday*, 10:00 AM \u2013 4:00 PM<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Special extended support hours<\/strong> for the first two weeks of each academic quarter:\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 AM \u2013 8:00 PM<\/li>\n\n\n\n<li>Friday, 8:00 AM \u2013 5:00 PM<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center is-style-highlight-paragraph-grey-background\">Please note, <strong>helpdesk extended support hours are not offered on Saturdays<\/strong>. <br>A standard schedule is maintained throughout each academic quarter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Faculty and staff technology tools training and support<\/strong><\/h3>\n\n\n\n<p>Contact the <a href=\"https:\/\/www.uwb.edu\/it\/training-and-support\/act-team\">Academic &amp; Collaborative Technology (ACT) team<\/a> to get assistance with Microsoft 365, accessible digital content, using AI , photography\/videography and much more. Check our <a href=\"https:\/\/uwnetid.sharepoint.com\/sites\/uwb-act\/SitePages\/home.aspx?csf=1&amp;web=1&amp;e=JomPeZ\" target=\"_blank\" rel=\"noreferrer noopener\">ATC intranet site<\/a> for information, tutorials and other resources.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Office hours: Monday \u2013 Friday, 8:00 AM \u2013 4:00 PM<\/li>\n\n\n\n<li>Email: <a href=\"mailto:uwbit@uw.edu\">uwbit@uw.edu<\/a><\/li>\n\n\n\n<li>Phone: 425.352.3456 or 2.3456 from any campus phone<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Summer quarter helpdesk support hours<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Phone &amp; Email support<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Thursday, 8:00 AM \u2013 6:00 PM&nbsp;<\/li>\n\n\n\n<li>Friday, 8:00 AM \u2013 5:00 PM&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Walk-up support &amp; equipment check-out<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday \u2013 Friday, 10:00 AM&nbsp;\u2013 4:00 PM<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>How to contact UWB-IT IT Helpdesk technology support To best serve the campus community, UW Bothell IT helpdesk offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. After the first two weeks, UW Bothell IT helpdesk will maintain the standard hours listed on&#8230;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"open","ping_status":"open","template":"","meta":{"_acf_changed":false,"_is_archived":false,"_archived_contact_email":"","footnotes":""},"class_list":["post-1477","page","type-page","status-publish","hentry"],"acf":{"related_links":{"toggle_visibility":false,"link_1":"","link_2":"","link_3":"","link_4":"","link_5":""},"highlight_box":{"toggle_visibility":false,"title":"","content":"","button":"","button_style":"angled-purple-button","button_screen_reader_text":""},"contact_type_1":{"toggle_visibility":true,"contact_title":"Information Technology","email":"uwbit@uw.edu","phone":"425.352.3456","box":"Box 358540","address_line_1":"18115 Campus Way NE","address_line_2":"Bothell, WA 98011-8246","location":""},"contact_type_2":{"toggle_visibility":false,"contact_title":"","email":"","phone":"","box":"","address_line_1":"","address_line_2":"","location":""},"social_media":{"toggle_visibility":false,"facebook_url":"","instagram_url":"","linkedin_url":"","twitter_url":"","youtube_url":""},"blog_archive_sidebar_visibility":false},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Getting help from UW Bothell IT - Information Technology<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.uwb.edu\/it\/get-help\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Getting help from UW Bothell IT - Information Technology\" \/>\n<meta property=\"og:description\" content=\"How to contact UWB-IT IT Helpdesk technology support To best serve the campus community, UW Bothell IT helpdesk offers extended hours of support for phone, email, walk-ups, and equipment check-out during the first two weeks of each academic quarter. 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